Privacy Policy

Privacy Policy

Shade Works Window Fashions Inc. Privacy Policy Introduction

Shade Works Window Fashions Inc. respects the privacy of our customers and the users of our Site and has instituted the policies and practices described in this Privacy Policy to ensure that your personal information is handled in a responsible manner. This Privacy Policy describes the types of personal information we may collect from you when you visit our Site, how we use and protect this information, and when we share it with third parties or affiliates, among other things.

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY AND YOU CONSENT TO THE COLLECTION AND USE BY SHADE WORKS OF THE INFORMATION ABOUT YOU AS DESCRIBED HEREIN. PLEASE DO NOT SUBMIT YOUR PERSONAL INFORMATION IF YOU DO NOT WANT IT TO BE COLLECTED, USED, AND DISCLOSED AS DESCRIBED IN THE PRIVACY POLICY.

International Users

Personal information that you submit to this Site will be collected, processed, stored, maintained, disclosed and disposed of pursuant to the applicable laws of Canada. If you are Not-Canadian, you: (i) understand and consent to the collection, maintenance, and processing of such personal information in and to the country of Canada; (ii) acknowledge that such personal information will be stored on servers located outside your country or other local jurisdiction; and (iii) consent to the transfer of such personal information outside of your country or other local jurisdiction. If you do not consent to such transfer, you may not use this Site. Canadian Law MAY NOT PROVIDE THE DEGREE OF PROTECTION FOR PERSONAL INFORMATION THAT IS AVAILABLE IN YOUR COUNTRY OR LOCAL JURISDICTION.

Modifications to Privacy Policy

You will be notified of any material changes to our Privacy Policy. Your continued use of the Site on or after the date of any such changes or update(s) shall constitute your agreement to any such updated Privacy Policy. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

Last Update

Our policy was last updated on October 15, 2013.

What Information Does Shade Works Collect?

Shade Works collects data that you voluntarily provide on the Site through purchase transactions, or similar features, when you register for an account, request a catalog, or check order status, or that you otherwise provide through phone, e-mail, website-based, chat, mail and fax interactions that you submit to us or provide to our sales associates through or in connection with the Site. Shade Works may collect and store two types of information: “personal information” and “automatic information.”

“Personal information” is personally identifiable information about you including, but not limited to, your name, company name, gender, billing address, shipping address, email address, telephone number, credit card information (however we do not store any such credit card information), date of birth or age, any designs or photographs you save or upload on the Site, any personal preferences you choose to provide, transaction details such as style, material, size, price, discount, date, company name, an assigned password to protect your privacy.

“Automatic information” is information that we may collect automatically when you interact with this Site, such as your IP address, the type of computer you use, and the web browser you use. Automatic information also includes “cookies” and “web beacons.” A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the Site you visit, cookies allow us to present information, products and services that are of personal interest. A cookie will not allow us to learn any personal information (such as your real name and address) that you have not otherwise disclosed. Most browsers are initially set up to accept cookies. You can change your browser settings so that it will not automatically accept cookies. However, if you do so, it is possible that some portions of the Site may not function as intended.

“Web beacons”, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages within this Site and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific web page and the number of times those web pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter.

We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.

How Does Shade Works Use This Information?

Shade Works Window Fashions uses this information, product preferences and administrative services regarding your order, to confirm and ship product, to send order and shipping confirmations, to provide order status information, to contact you with questions or communications about your order, to respond to your customer service inquiries, or to communicate with, affiliate program participants, and other third parties to provide services in connection with the Site.

Shade Works also uses this information to enhance and personalize your shopping experience, to communicate with you for marketing and promotional purposes (including sending you a catalog, samples, targeted postal pieces, newsletters, or emails); to gauge the effectiveness of such promotional communications; to administer, analyze, and improve the effectiveness of our Site; to document our business activities and for archival and record retention purposes. We do not want to receive confidential or proprietary information or trade secrets through this Site. Except as otherwise expressly provided herein or by Shade Works, any such information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.

How Can You Access Your Information?

You may access and edit the personal information that is stored in your user account on this Site by signing or logging in on the Site. Simply click on the “My Account” or “Log In” links from the home page and enter your email address and password to access your account. You can request password help at any time by clicking on the “forgot password” link at which time we will email your password to the associated email address.

How Does Shade Works Protect Your Information?

We have implemented appropriate physical, electronic and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. When you place an order on the Site, Secure Socket Layer Technology (“SSL”) encryption technology is utilized to protect your personal information during data transport. We do not store any credit card information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. The Site also features

“Hacker Safe” technology. While we strive to protect your personal information, we cannot guarantee or warrant that such information, during transmission through the Internet or while stored on our system or otherwise in our care, as the case may be, will be completely secure. Therefore, the provision of such information is done at your own risk. We shall have no liability for disclosure of your personal information due to errors, omissions or unauthorized acts of third parties during or after transmission.

When you create an online account on the Site and become a registered user, you will be asked to provide an accurate email address and create a password. You are responsible for keeping this password confidential and are urged (i) not to share your password or account information with others, (ii) to use a secure web browser, and (iii) to change your password from time to time. If you wish to cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact us as set forth below.

Does Shade Works Disclose Your Information to Others?

Except as described below, Shade Works does not sell, share, rent or trade with third parties any personal information you provide to us through or in connection with the Site, however, if you give us permission, we may share your personal information with our subsidiaries and/or affiliates.

We may disclose personal information about you to third party service providers that act on our behalf (“Service Providers”) and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy and use the information only in connection with the services they provide. These Service Providers may provide a variety of services to us including, without limitation, processing credit card payments, providing website hosting, consulting or other technical services related to the Site, assisting us in fulfilling your transactions and customer service inquiries, updating your customer profile information in the database, marketing and promotional material distribution, assisting in data collection, or fulfilling your request to unsubscribe from our emails, newsletters and/or other promotional materials. We do not authorize such Service Providers to make any other use of your information.

We may enter into strategic relationships with other companies (“Strategic Partners”) who offer products and services that may be of interest to you or which provide materials that are used in certain of our products. If you purchase products containing such Strategic Partner materials from us or otherwise request information on such Strategic Partners’ products or services, we may share your personal information with such Strategic Partner as part of our strategic relationship, in order to provide the information, products and services that you have requested or purchased. Our strategic partners are bound by contract to use the personal information we share with them only for the limited purposes for which we provide it to them and to take reasonable measures to protect the confidentiality, integrity and security of your personal information. They may not use or share your personal information in a manner that would be inconsistent with this Privacy Policy.

We may use and/or disclose to others aggregate information about your demographics and use of our Site in a manner that does not reveal your identity. We may also disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or those of other users of our Site or anyone else who could be harmed by such activities, or when we reasonably believe that the law requires us to do so.

We may transfer or disclose personal information in the event that Shade Works and/or its subsidiaries or affiliates engages in a business transition, such as a merger, acquisition by another company, the sale of a business unit or assets, or other “change of control” transaction. In such transactions, personal information generally is one of the transferred business assets and remains subject to the promises made in any pre-existing privacy policy.

Can I Unsubscribe?

Yes. You can unsubscribe or “opt-out” from receipt of emails, newsletters and/or other promotional materials (including for emails that we permit other companies to send to their own list of customers or subscribers). There are several ways in which you can tell us whether or not you want to unsubscribe or “opt-out” from receiving promotional communications from us or from certain uses of your personal information. For example, in emails you receive from us, you will have the opportunity to unsubscribe or “opt-out” from receiving future promotional emails from us. Or, you can contact us directly to take you off the mailing list.

How Does Shade Works Protect a Child’s Privacy?

This Site is a general audience site. We do not knowingly or intentionally collect or maintain personally identifiable information from children under the age of thirteen and no part of this Site is targeted to attract anyone under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child’s personal information from our files.

Contact Information

We welcome your comments regarding this privacy policy. Please send any concerns to by email to help@shadeworks.ca, or by mail to: 3845 Bathurst Street, Suite 202, Toronto, ON, M3H 3N2, or by telephone at 1-888-870-2130.

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