Policies and Procedures

Policies and Procedures

Limited Lifetime Warranty

– All products offered by Shade Works Window Fashions are covered under our Limited Lifetime Warranty.

– Products installed, used and maintained according to Shade Work Window Fashions written instructions will remain free from manufacturing defects for the lifetime of the product (assuming no change of ownership).

– The Limited Lifetime Warranty applies to the original purchaser of the product.

– This warranty does not cover normal wear and tear or any damages incurred during incorrect installation or abuse of the product. Some examples of normal wear and tear are loss of colour intensity after exposure to the sun, plastics cracking when exposed to direct sunlight over a prolonged period of time, and cords wearing out over time.

– The Limited Lifetime Warranty is applicable to the original purchaser and owner of the product for as long as you own the product (Original invoice shall serve as proof of purchase).

– If your product is defective, Shade Works Window Fashions will, at its option, either replace, or repair without any additional charges. These will be the only options available.

– Please contact customer service for further support at 1-888-870-2130.

– Our warranty covers either the replacement or the repair of the defective product. The buyer is responsible for all shipping and transportation costs except when the product is damaged prior to shipping.

Colour Disclaimer

– Please make sure to order free samples of the colour swatches you would like to see, as computer monitor colours vary between different computers, and colours may appear different when exposed to sunlight. Please try and use the samples to look at the colour on the actual window in the sunlight.

– Due to the variances in the woods natural colour, grain and other characteristics may not be identical. Although the variances are minimal, we cannot guarantee the uniformity of the colours on stained wood blinds.

– Please keep in mind that our sample colours may vary slightly as our samples may come from different dye lots than the blinds you receive.

Free Shipping

– Shipping is FREE in all of Canada for all products under a width and height of 94”, by land only.

– Over- sized products will be charged a one-time flat fee of $85.

– We ship to Canada only, you will be notified if we cannot deliver to your address by land.

– Shipping for over- sized products will take longer than usual, and only curbside service will be provided. Additional charges may be incurred if additional services are required for over- sized products.

– Shade Works Window Fashions Inc. will NOT ship to P.O. Boxes

– Please note all of our products are custom made, production will be scheduled when your order is confirmed. Production times may vary for different products based on manufacturers.

– If you ordered multiple products, you may receive them separately. Products will be sent to you as soon as they are ready.

Order Processing Fee

– Our Order Processing Fee of $4.99 is the lowest in the industry. This fee is a one-time only charge, and helps to keep our costs low, and offer deals such as free shipping all across Canada.

Pricing Disclaimer

– If our displayed price is lower or higher than the actual selling price, we will contact you before the confirmation of your order.

Order Changes and Cancellations

– Shade Works Window Fashions will do our best to help you if you happened to make a mistake in your ordering process. However we cannot guarantee that every change or cancellation will be possible. The majority of our products may be changed if we are contacted within 24 hours, while some products are produced right away, leaving no chance for alterations.

– If you discovered that you have made an error in your order, please contact Customer Support via phone as soon as possible at 1-888-870-2130 or email us at help@shadeworks.ca.

Return and Exchange Policies

– There will be no returns or exchanges. Every product is custom made to your dimensions therefore we are not able to take any returns (See Above for further details).

Terms and Conditions

– Everything on our site is copyrighted

– Shade Works Window Fashions assumes no liability for any damages or viruses that may affect the consumer’s computer or property.

– All communication is treated as non-proprietary. Any information transmitted becomes property of Shade Works Window Fashions, and will only be used for purposes including but not limited to reproduction, disclosure, or general public information.

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