Help Centre

Measuring & Installing

Measuring and Installing

Do you provide all the necessary hardware required for me to install the products myself?
Every product shipped to the consumer contains all the necessary supplies/parts for installation. If you require detailed instructions, there are PDF files to download, for specific products, on our site.
What happens if I measure incorrectly?

If you or someone in your family measures your window incorrectly, or measures for the wrong type of window mount, please contact our customer service for assistance and we will do everything in our power to help fix your problem.

What is the difference between inside and outside mounts?

Inside mounts will cover the window but the frame will still be exposed. Outside mounts will have your window covering cover the entire window. Measuring for an inside or outside mount will depend on the look you want to achieve for your window coverings.  Shade Works Measurement Guide

   

Shopping, Ordering and Payment

Ordering and Payment

Am I able to purchase a shade for a room that it is not recommended for?
Yes, you can purchase any shade for any room. When shopping in the shop by room
feature these are only our recommendations for you and your home.
Can I check my order status online?

You will be notified via email once the order has been confirmed in our system and been processed into production.

Do you offer a price guarantee against your competitors?

No, we do not offer any price guarantees against our competitors. However, our prices have been determined to be 5% less than our direct competitors. We provide the highest quality product at the best available price.

Do your prices include shipping?
Our prices include shipping but additional fees may be incurred for oversized products (Width or Height being over 94”).
Do your prices include taxes?

Our prices do not include taxes. Depending on the province you reside in, the tax rate will be added to the product price upon checkout.

Does Shade Works Offer a Shop at Home Service?

Yes, Shade Works does offer a Shop at Home service in the Greater Toronto and Vancouver Areas. A Shade Works employee will come to your home to meet with you, show you sample products and fabrics, as well as provide you with a free quote.

Is it possible to speak with someone while I’m browsing online?

We offer a live chat feature that is located at the bottom right hand corner of every page where you can ask questions and get quick answers. Please refer to the hours of operation to ensure that someone is there at that current time.

What currency are your prices listed in?

All prices are listed in Canadian dollars.

What happens if I want to modify my order or cancel it after confirming?

If you would like to modify or cancel your order please contact our customer service ASAP. Due to the fact that all of our products our custom made, there may be fees associated with any changes made after the order has been processed.

What is the maximum number of free samples I can order? Do I have to pay for shipping? Can I get them rush shipped?
Each customer is able to order up to 10 free samples. These samples are shipped to
the customer for FREE. If you would like to get the samples rush shipped, contact
our customer service department for a rush shipping quote
What is the Order Processing Fee? Is it always the standard rate of $4.99?

The order processing fee is an extra, minimal charge that is added to each order. This is standard in the window coverings industry. Due to the fact that we offer FREE shipping, on all regular sized product, the processing fee helps keep these costs down. It is always $4.99 per order, regardless of the number of products placed within the order.

What methods of payment do you accept?

We accept payments via PayPal, however you are able to pay using VISA, Mastercard or Debit within the PayPal feature on our page.

When does my credit card get charged? Will I receive an order confirmation?

Your credit card will be charged once the order goes through and is processed by the manufacturer. Once the order is processed, a confirmation email will be sent to the consumer notifying you of the purchase and the appropriate details.

Where do I start the shopping process?
The shopping process can begin anywhere on the website. We recommend that you begin with the shop by product or shop by room features. If you are not sure where to begin you can ask a question on our live chat feature or contact our customer service by email at help@shadeworks.ca or by phone at 1-888-870-21430, to help get you
started.
Why doesn’t my shade look like the same color on the window as it did in the sample? Can I get a colour from another product in the product I am looking at?
Sometimes when viewing a sample in your hand compared to when the shade is on the window (exposed to sunlight), the colour may look a little different. Please ensure that you order free samples and test them on your window, to verify that the colour is the right for your intended purpose.
Each product has a list of the colours/fabrics that it is available in. The colours are NOT transferable, which means that you are unable to choose a colour from another product collection.
Why is my Shop at Home price different than the price online?

All of Shade Works’ Shop at Home projects will include extra features compared to purchasing our products online. These features may include multiple meetings/consultations, professional measure and installation, direct delivery and more! These extras will cause the price for the product to be different.

Will you sell or give out my personal information? Are my online payments and credit card information secure?

All of your personal and credit card information is kept completely confidential within the confines of our website. We also have a SSL certification to keep your information as secure as possible. Through PayPal, all of your payments and information are protected within the confines of the site.  

Warranties, Returns and Exchanges

Returns and Exchanges

Am I able to return products that I have recently purchased? How many days do I have to return my product

No, you are not able to return your product that you have recently purchased. Due to the fact that each product is custom made based on size, colour and hardware options we cannot take back these products. If the product is damaged while shipping, contact our customer service team immediately.

I ordered a product but I am not happy with the color that arrived. Can I exchange the product for another color?
Because we offer free samples in all color options, we do not allow returns on products simply because of color discrepancies. Please refer to the color disclaimer that can be found in our Policies and Procedures.
What is the warranty on my product? What happens if my blind breaks?

We provide a lifetime warranty on all of our products. For the warranty to be valid, you must be the sole owner since purchase and that the damage or issues are a result of degeneration over time and not physical damage to the product. Refer to our Limited Lifetime Warranty for further details, which is located within our Policies and Procedures.

Product Information and Categories

Product Information and Categories

Are your products environmentally friendly?

Almost all of our products are environmentally friendly, ensuring that your health is our number one concern, along with the satisfaction of your custom product. To ensure this, our products have passed specific certification tests form 3rd party organizations including: GreenGuard, Oeko Tex, Microban, NFPA and ASTM International.

Do your products meet child and safety guidelines?

All of our products meet the child health and safety standards, set out by Health Canada, to make sure that everyone is safe in your home.

Does a remote come with the Automation option, or do I have to pay extra? Can 1 remote control different shades in a room?

For the one time flat fee of $225, your shade will become automated and come with a free remote control. This remote can control an unlimited amount of shades within a room. As long as you are within 65 feet, the remote can control an infinite amount of shades.

What do you mean by custom-made products?

Each product is custom manufactured for our customers. This guarantees that we are able to provide window coverings in a wide range of sizes down to the eighth of an inch.

What does 2 on 1 Headrail mean? Which products can I get 2 blinds on the same headrail?

In the situation that you have a very wide window in your home, having 1 blind or shade run across the entire window may not look as good as you would like. For these situations some of our products will allow you to have 2 shades or blinds on 1 headrail, for a minimal flat fee charge. In addition, some people like the look of seeing 2 shades or blinds on 1 headrail. Our Premium Honeycomb Shades give you the option of the 2 on 1 Headrail look, for a flat fee of $28. Also, our Premium 2” Basswood blinds has the same feature for $15.

What is the Deluxe Valance on the Panel Track Shades? What is the difference between a Valance and a Cassette?

The Deluxe Valance, which is an optional upgrade on the Panel Track Shades, is simply a headrail that covers the exposed track where the shades move across on. This valance not only covers the track, but is also fabric- matched to the shade itself to give a very uniform look to your window. A Valance is simply a covering that helps give your shade a more sophisticated overall look. In comparison, a cassette is a fully functional unit that controls the mechanism of moving the shade, but at the same time covering this mechanism, similar to a valance.

What is the difference between a Sheer Horizontal and a Sheer Elegance Shade?

Sheer Horizontal Shades have vanes within the 2 pieces of fabric that can be shifted to create a blackout or light filtering effect. Sheer Elegance Shades consist of one piece of fabric that have “bands” incorporated throughout so that when the bands are shifted, they can be lined up to create the blackout or light filtering experience. Both of these shades are very transitional as they can provide you with a light filtering, or room darkening effect with one controlled movement.

What is the difference between a Solar Shade and a Designer Light Filtering Shade?

Each of the Roller, Roman and Panel Track Shades are separated into either Designer or Solar Categories. However, each of the categories allows for a shade that can allow light into the necessary room. Solar Shades are more specific and allow you to choose exactly how much light passes through the roller shade, for example, 1%, 3% or 5%. In comparison, Light Filtering Designer Shades allow some light to pass through, however, one cannot quantify the exact amount because it depends on the design of the fabric.

What is the difference between a standard and deluxe headrail on the Sheer Horizontal Shade?

The standard headrail for the Sheer Horizontal Shade is referred to as an “open roll”. The fabric unfolds from the top and the standard headrail has this folded fabric exposed. The deluxe headrail is a colour- coordinated headrail that covers the exposed fabric at the top and provides a much more refined appearance to your shade.

What is the difference between Classic and Premium Products?

Shade Works Classic products are very traditional and quite basic in nature, while our Premium products are crafted from superior fabrics and create a more elegant look in your home.

What is the difference between the Standard Roll and the 3.5” Cassette? Or the 3.5" Cassette and the Fabric-Inserted Cassette?

The standard headrail on most products is what you can call an “open roll”. With these products the fabric is rolled up at the top and then unfolds as the mechanism is used to pull it down. So, with this, the rolled fabric at the top is exposed. The 3.5” Cassette is bigger than the standard, therefore it not only can handle bigger sizes of the fabric but also contains a colour coordinated headrail that covers the “rolled up” fabric at the top. Furthermore, with the fabric-inserted cassette, the headrail is the exact same except the colour coordinated headrail is now fabric matched with the product itself. This creates a very uniform look, where the shade looks the exact same from top to bottom.

What is the Fabric-Inserted Cassette on the Sheer Elegance Shade?

Without the Fabric-Inserted Cassette optional upgrade, the top of your Sheer Elegance Shade will be exposed. This cassette not only controls the movement of the shade, but also provides a uniform, classy look as it covers the rolled fabric with the exact same fabric that is exposed.

Which products have the Automation option?

The products that have the automation option include the Premium Sheer Horizontal Shades, Premium Sheer Elegance Shades and all of the Roller Shades (excluding the Basic Vinyl and Basic collections of fabric).

Shipping Policies

Shipping Policies

Can I have my order shipped to the USA or internationally?

Unfortunately, at the current time, we are restricting sales to Canada.

What are the costs associated with shipping?

All shipping costs are included in the price seen on the website. However, there is an extra charge associated with the shipment of oversize blinds and shades. Products measuring over 94 inches in width or height will cost an extra flat fee of $85 to ship.

What happens if my product is damaged during shipping?
If your product is damaged during shipping, please contact our customer service
team immediately. We will let you know the steps to follow and we will arrange to
have your product fixed, or a new product will be manufactured and sent to you at
no extra cost.
What if I am not happy with the product I ordered?

Due to the fact that each of our orders are custom made to your specifications and details we cannot just take back your product. If you are not happy, contact our customer service team immediately and we will do whatever we can to help you out.  

When will my order arrive?

Your order will be shipped immediately after it is manufactured. Each product has different a manufacturing time, so it is difficult to provide an exact time of when you will receive your product. If there is to be a delay in your order, our customer service team will notify you of this situation, otherwise you should receive your order within 2-6 weeks of purchase.

Which carrier will you be using for my shipment?

Depending on the manufacturer of your product, the carrier of your shipment will vary. Either way, you will be notified when your order has been processed and, furthermore, when your product has been shipped.