Measuring & Installing
Measuring and Installing
If you or someone in your family measures your window incorrectly, or measures for the wrong type of window mount, please contact our customer service for assistance and we will do everything in our power to help fix your problem.
Inside mounts will cover the window but the frame will still be exposed. Outside mounts will have your window covering cover the entire window. Measuring for an inside or outside mount will depend on the look you want to achieve for your window coverings. Shade Works Measurement Guide
Shopping, Ordering and Payment
Ordering and Payment
You will be notified via email once the order has been confirmed in our system and been processed into production.
No, we do not offer any price guarantees against our competitors. However, our prices have been determined to be 5% less than our direct competitors. We provide the highest quality product at the best available price.
Our prices do not include taxes. Depending on the province you reside in, the tax rate will be added to the product price upon checkout.
Yes, Shade Works does offer a Shop at Home service in the Greater Toronto and Vancouver Areas. A Shade Works employee will come to your home to meet with you, show you sample products and fabrics, as well as provide you with a free quote.
We offer a live chat feature that is located at the bottom right hand corner of every page where you can ask questions and get quick answers. Please refer to the hours of operation to ensure that someone is there at that current time.
All prices are listed in Canadian dollars.
If you would like to modify or cancel your order please contact our customer service ASAP. Due to the fact that all of our products our custom made, there may be fees associated with any changes made after the order has been processed.
The order processing fee is an extra, minimal charge that is added to each order. This is standard in the window coverings industry. Due to the fact that we offer FREE shipping, on all regular sized product, the processing fee helps keep these costs down. It is always $4.99 per order, regardless of the number of products placed within the order.
We accept payments via PayPal, however you are able to pay using VISA, Mastercard or Debit within the PayPal feature on our page.
Your credit card will be charged once the order goes through and is processed by the manufacturer. Once the order is processed, a confirmation email will be sent to the consumer notifying you of the purchase and the appropriate details.
All of Shade Works’ Shop at Home projects will include extra features compared to purchasing our products online. These features may include multiple meetings/consultations, professional measure and installation, direct delivery and more! These extras will cause the price for the product to be different.
All of your personal and credit card information is kept completely confidential within the confines of our website. We also have a SSL certification to keep your information as secure as possible. Through PayPal, all of your payments and information are protected within the confines of the site.
Warranties, Returns and Exchanges
Returns and Exchanges
No, you are not able to return your product that you have recently purchased. Due to the fact that each product is custom made based on size, colour and hardware options we cannot take back these products. If the product is damaged while shipping, contact our customer service team immediately.
We provide a lifetime warranty on all of our products. For the warranty to be valid, you must be the sole owner since purchase and that the damage or issues are a result of degeneration over time and not physical damage to the product. Refer to our Limited Lifetime Warranty for further details, which is located within our Policies and Procedures.
Product Information and Categories
Product Information and Categories
Almost all of our products are environmentally friendly, ensuring that your health is our number one concern, along with the satisfaction of your custom product. To ensure this, our products have passed specific certification tests form 3rd party organizations including: GreenGuard, Oeko Tex, Microban, NFPA and ASTM International.
All of our products meet the child health and safety standards, set out by Health Canada, to make sure that everyone is safe in your home.
For the one time flat fee of $225, your shade will become automated and come with a free remote control. This remote can control an unlimited amount of shades within a room. As long as you are within 65 feet, the remote can control an infinite amount of shades.
Each product is custom manufactured for our customers. This guarantees that we are able to provide window coverings in a wide range of sizes down to the eighth of an inch.
In the situation that you have a very wide window in your home, having 1 blind or shade run across the entire window may not look as good as you would like. For these situations some of our products will allow you to have 2 shades or blinds on 1 headrail, for a minimal flat fee charge. In addition, some people like the look of seeing 2 shades or blinds on 1 headrail. Our Premium Honeycomb Shades give you the option of the 2 on 1 Headrail look, for a flat fee of $28. Also, our Premium 2” Basswood blinds has the same feature for $15.
The Deluxe Valance, which is an optional upgrade on the Panel Track Shades, is simply a headrail that covers the exposed track where the shades move across on. This valance not only covers the track, but is also fabric- matched to the shade itself to give a very uniform look to your window. A Valance is simply a covering that helps give your shade a more sophisticated overall look. In comparison, a cassette is a fully functional unit that controls the mechanism of moving the shade, but at the same time covering this mechanism, similar to a valance.
Sheer Horizontal Shades have vanes within the 2 pieces of fabric that can be shifted to create a blackout or light filtering effect. Sheer Elegance Shades consist of one piece of fabric that have “bands” incorporated throughout so that when the bands are shifted, they can be lined up to create the blackout or light filtering experience. Both of these shades are very transitional as they can provide you with a light filtering, or room darkening effect with one controlled movement.
Each of the Roller, Roman and Panel Track Shades are separated into either Designer or Solar Categories. However, each of the categories allows for a shade that can allow light into the necessary room. Solar Shades are more specific and allow you to choose exactly how much light passes through the roller shade, for example, 1%, 3% or 5%. In comparison, Light Filtering Designer Shades allow some light to pass through, however, one cannot quantify the exact amount because it depends on the design of the fabric.
The standard headrail for the Sheer Horizontal Shade is referred to as an “open roll”. The fabric unfolds from the top and the standard headrail has this folded fabric exposed. The deluxe headrail is a colour- coordinated headrail that covers the exposed fabric at the top and provides a much more refined appearance to your shade.
Shade Works Classic products are very traditional and quite basic in nature, while our Premium products are crafted from superior fabrics and create a more elegant look in your home.
The standard headrail on most products is what you can call an “open roll”. With these products the fabric is rolled up at the top and then unfolds as the mechanism is used to pull it down. So, with this, the rolled fabric at the top is exposed. The 3.5” Cassette is bigger than the standard, therefore it not only can handle bigger sizes of the fabric but also contains a colour coordinated headrail that covers the “rolled up” fabric at the top. Furthermore, with the fabric-inserted cassette, the headrail is the exact same except the colour coordinated headrail is now fabric matched with the product itself. This creates a very uniform look, where the shade looks the exact same from top to bottom.
Without the Fabric-Inserted Cassette optional upgrade, the top of your Sheer Elegance Shade will be exposed. This cassette not only controls the movement of the shade, but also provides a uniform, classy look as it covers the rolled fabric with the exact same fabric that is exposed.
The products that have the automation option include the Premium Sheer Horizontal Shades, Premium Sheer Elegance Shades and all of the Roller Shades (excluding the Basic Vinyl and Basic collections of fabric).
Unfortunately, at the current time, we are restricting sales to Canada.
All shipping costs are included in the price seen on the website. However, there is an extra charge associated with the shipment of oversize blinds and shades. Products measuring over 94 inches in width or height will cost an extra flat fee of $85 to ship.
Due to the fact that each of our orders are custom made to your specifications and details we cannot just take back your product. If you are not happy, contact our customer service team immediately and we will do whatever we can to help you out.
Your order will be shipped immediately after it is manufactured. Each product has different a manufacturing time, so it is difficult to provide an exact time of when you will receive your product. If there is to be a delay in your order, our customer service team will notify you of this situation, otherwise you should receive your order within 2-6 weeks of purchase.
Depending on the manufacturer of your product, the carrier of your shipment will vary. Either way, you will be notified when your order has been processed and, furthermore, when your product has been shipped.